All large deliveries must occur via the Freight Elevator (See Freight Elevator). In order to maintain a clear and well-organized delivery area and to ensure the most efficient delivery of larger items, please adhere to the following guidelines:

  • All large deliveries will be made utilizing the freight elevator before and after regular business hours, during business days or on weekends.
  • Use of passenger elevators is prohibited.
  • Absolutely no deliveries will be left on the sidewalk, in front of the Building, in the lobbies, elevator lobbies or Building corridors.
  • Please notify the Property Management Office 24-hours in advance of any delivery requiring the use of an elevator for more than two trips.

Courier deliveries may be received through the Lobby and via the freight elevator. Security will require all messengers to show photo and/or company identification and will issue the messenger a Visitor's Badge to access the Tenant's floor. Security guards and/or building staff may not accept packages on a tenant's behalf.

No food deliveries will be permitted to the Tenant floors. Anyone ordering food will be required to pick up the delivery in the lobby. The security guard on duty will make a courtesy call to the Tenant to inform them of the arrival of the delivery. Please advise delivery services that all after-hours access occurs via the Park Avenue side door.


Incoming mail is delivered to Tenants' suites by the U.S. Postal Service, Monday through Friday. Outgoing mail may be dropped off at the mail-box located in the Lobby.

To ensure that your mail is delivered properly, it should be addressed as follows:

[Tenant Name]
499 Park Avenue
Floor Number
New York, NY 10022

If you have problems with your mail service, please contact your mail carrier or contact the U.S. Post Office at:

Roosevelt Post Office
909 Third Avenue New York, NY 10022


Any newspapers ordered by Tenants are delivered daily to the passenger elevator corridor, adjacent to their suite, by the newspaper delivery service.


Anyone leaving the Building with equipment, furniture, tools, etc., will be asked to present the security staff with a Removal Pass (See Building Form Samples) signed by an authorized signatory. Inspection of Removal Passes by Building security personnel is done throughout the business day and after hours. Security personnel are instructed to request a Removal Pass and cannot accept verbal authorization.

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